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Frequently Asked Questions...
What Happens in a Large Storm?
We'll Be There within 24 Hours and then every 24 hours as needed. That's our promise to you!
What does Priority Removal Include?
Priority removal means we visit you first usually before 9am. So even on the thickest of snowstorms. You can rest assured you'll have a clear driveway in time for work or the school rush.
What Happens If We Can't Shovel Your Property Within 24 hrs?
Our number one priority is being a dependable provider of snow removal for you. Edmonton bylaws require homes to be cleared 48 hours after the conclusion of the snow event. In the very rare case that we cannot get to you in 24 hours, we know with full confidence you will be served well before the 48-hour Edmonton bylaw.
What if I want a path cleared in my backyard?
Whether you need to access your garage, hot tub or firepit, our Pristine Removal's package has you covered for all functional areas!
What makes Neighbourhood Heroes special?
We are innovators in this space. We don't include fluff in our packages like kelp, liming, special juice, or unorthodox services. We give you what you lawn needs, in the most eco-friendly manner possible. We will never auto-renew you, and we won't show up without your explicit permission. We are here to protect our community and you!
What makes your service better?
Technology! We have invested in eco-friendly and state of the art tech for you to utilize! This includes the modern and equipment on your lawn, down to the features in your account screen on our website! Requesting service calls, cancelling your package, referring friends and spending loyalty rewards have never been easier!
How do I get started!
Sign up for any of our packages, subscription or one time payments and we do the rest! You can set it and forget it knowing you are in good hands and that you'll be in the loop with your property maintenance.
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