Refunds

At Neighbourhood Heroes, we stand behind our work and are committed to making sure you get exactly what you paid for. No runaround. No excuses. If something isn’t right, we’ll always do our best to make it right first. But if it can’t be fixed and you request a refund, the rest is easy.

Our Fix-First Promise

Before anything else, we’ll work with you to resolve any issues with your service. Your satisfaction means a lot to us, and we’re dedicated to getting things back on track. But if we can’t meet your expectations, you can count on us to do the right thing. 

No Red Tape. No Delays. Just Your Money Back.

Our refund policy is as transparent as our service. No holding your money hostage, and no complicated forms or hoops to jump through. All it takes is a message or a call to let us know you’d like a refund. That’s it. We’ll handle the rest. 

How Our Refunds Work

1. We immediately process your refund to the card you used for payment.

• Because we almost never accept cash, cash refunds are rare—but in those cases, we’ll work it out together. 

2. You’ll get a confirmation from us, and you can typically expect to see your refund within 3-5 business days, depending on your bank.

• If for any reason, your refund doesn’t appear in that timeframe, just reach back out. We’ll jump in and work with the bank on your behalf. We never leave our neighbours with a “we already issued it” response—we see it through all the way.

We Keep It Neighbourly

We hope you’ll give us the chance to make things right, but we respect your decision and your money. Our refund approach is built on the same values as our services: transparency, trust, and respect for our community. If you ever need a refund, just reach out, and we’ll get it sorted quickly.

No stress. No uncertainty. Just the way a good neighbour should.