Cancellations

We believe cancelling your service should be as straightforward and stress-free as signing up. That’s why Neighbourhood Heroes offers the most transparent and easy cancellation process in the industry—no long waits, no hidden hoops, and absolutely no hard feelings

How to Cancel Your Package or Service

If you ever need to cancel, simply reach out and let us know why. That’s it. We’ll do our best to understand what went wrong and see if there’s a way to make things right for you or future neighbours. If a correction isn’t possible—or you’d rather move on—rest assured your service will be cancelled immediately, with any eligible refund released to you right away. 

Ways You Can Cancel

We’re committed to making cancellation as comfortable and accessible as possible. You can request cancellation through any of these methods:

Phone: Give us a call, and our team will assist you with your request.

Email: Send a message to our support inbox.

Live Chat: Talk to us live on our website for real-time help.

Website Form: Fill out our cancellation or contact form at neighbourhoodheroes.ca.

Account Portal: Log into your account on our website and cancel your package or service directly.

Social Media: Prefer a quick message? Send us a DM on Facebook or Instagram.

Any Other Way You Feel Comfortable: If there’s a method that works better for you, we’re happy to hear from you there. 

What You Can Expect

1. No Pressure, No Hassle: You’ll never be harassed or guilted for your decision, and you’ll never be locked in or forced to stay.
2. Prompt Refunds: If a refund is due, you’ll receive it immediately. We’ll never hold your money hostage, no matter the reason for cancellation.
3. Open Communication: We would love to learn how we could have served you better. Your feedback helps us grow and serve our neighbours with even greater care.
4. Transparency: Our cancellation process is designed to be clear, honest, and neighbourly from start to finish.

If you ever need to cancel, know that we’re here to support your decision and make the process as easy as possible. Thank you for allowing Neighbourhood Heroes to care for your home—it’s been an honour serving you as a neighbour!