24/7 Online Support

At Neighbourhood Heroes, support is part of our promise to every neighbour—no matter the hour. Our business hours are tailored to making sure you always have a way to connect with us in the way that best suits your needs.

Service Hours Breakdown

In-person service: Available from sunrise to sunset, allowing our teams to work safely and efficiently with respect for Edmonton’s neighbourhood bylaws.

Neighbourly phone support: Runs daily from 8 am to 9 pm. Simply pick up the phone and you'll connect with a real person ready to answer questions, address concerns, facilitate your order or even offer helpful advice.

24/7 online support: A lways available through email, our website’s live chat, or any of our convenient online forms.

Real Support from Real Heroes

We know sometimes questions can’t wait, which is why our team of dedicated student heroes is here to bring you top-tier, heroic support around the clock. If you need an answer after hours, don’t hesitate to reach out—while evening or overnight replies may take a little longer, every message is important to us and will be answered as soon as possible.

Get Help in Seconds—Day or Night

Try out the live chat on our website for the quickest help. During the day, you’ll usually get a response in seconds. Overnight and in the early hours, it may take a few minutes, but rest assured—a caring Neighbourhood Hero is always on the other end, ready to assist.

Always Here for Our Neighbours

Whether you have a question about your next service, want advice on lawn care, or need help with your account, we’re just a call, chat, or email away. No matter when you reach out, courageous support from our team is always close by—because being a good neighbour means showing up, day or night.